Q:
Do you have a physical stores?
A:
Yes, we have 3 physical stores in Thailand- Bangkok and Chiang Mai.
Q:
What is the opening hours?
A:
Storefronts Monday - Saturday 8.30-18.30
Customer Service Monday- Friday 8.30-17.30
Q:
What can I do if I receive product(s) that are damaged during transport?
A:
We put our best effort in packing each and every product for delivery. However, if in the case of damage, please kindly contact our customer service at service@jnpjasco.com
Q:
Can I return or exchange an item?
A:
Eligible items can be returned for a refund of the merchandise value within 14 days of receiving an order. Conditions of eligibility applies.* (*products must be in the condition that has not been used, price tags/labels remain intact).
Q:
Do you provide product warranty?
A:
JASCO always upholds the product's quality to customers. Should there be any inevitable damage, eligible item(s) can be returned for a refund of the merchandise value or exchange of the same merchandise within 14 days of receiving an order
We also have a 7-days grace period return/exchange policy. All eligible items purchased in store or online can be returned or exchanged within 7 days of receiving an order.
Q:
Can I request a company tax invoice or receipt?
A:
Yes, please provide details at check out.
Q:
Can we add remarks (e.g. shipping instructions or gift note) during checkout?
Q:
How long does it take for my order to be shipped?
A:
If items are in stock, it is available to be delivered within 2 business days.
Q:
What is the delivery charge?
A:
For orders above 2,000thb we offer free truck delivery within Bangkok and Metropoltian areas. For orders outside of Bangkok and Metropolitan areas, we offer front door parcel delivery via couriers like KERRY, EMS or NIM. Delivery surcharge per rates below will be collected from the receiver.
For orders below 2,000thb we offer front door parcel delivery via EMS or KERRY with delivery surcharge per rates below
| Weight (kg) |
Price (baht) |
| 2 |
40 |
| 5 |
80 |
| 10 |
110 |
| 15 |
180 |
| 20 |
290 |
| 25 |
380 |
Q:
I have additional questions about a product, can I speak to a representative?
A:
Yes, at JASC, we value your feedback and are here to help if there is any questions or concerns. Simply reach out via our Live Chat button pop-up on the bottom right of the page. Need further support? You can also reach our sales representative team directly at sales@jnpjasco.com or add us via LINE chat application @jpjascoth.
Q:
I am a return customer, do I still need to create an online account?
A:
Yes, you will need to create an online account to ensure a smooth experience on purchases. Online members can also enjoy many benefits and promotions. Sign up now.
Q:
When I submit credit card information online, is it secure?
A:
Powered by eGHL gateway, JASCO ensures all transactions on our website (including credit cards) are secure with encryption and authentication tools to protect your credit card information.
Q:
Are all the product prices 7% VAT inclusive?
Q:
It is not convenient for me to buy online, how else can I buy the product(s)?
A:
There are other alternative options to make a purchase.
Via phone line at 02-721-2332
Via e-mail sales@jnpjasco.com
Via LINE chat add us @jpjascoth
Q:
I need a large volume of products, can I do that online?
A:
For any large volume or project, our B2B sales team are ready at your service at sales@jnpjasco.com
